Terms of Sale

BTN TERMS AND CONDITIONS OF SALE

as of 12/01/06

By ordering, bidding on, or purchasing any item from BTN Systems, you agree to the following terms and conditions of sale:

PRODUCT ORDERS

Unless otherwise stated in the description, items are certified refurbished and are in like-new operating condition. Refurbished items may contain minor cosmetic blemishes that will not impact operation or longevity.

MSRP is approximate full retail price at time of listing and does not include manufacturer sale prices or discounts, and is for comparison purposes only. All items are subject to prior sale and availability is not guaranteed. BTN Systems cannot be responsible for pricing or configuration errors and reserves the right to cancel any order at its sole discretion.

PAYMENT

We accept all major credit cards directly, Paypal at paypal@btnsystems.com, wire transfers, cashier's checks/money orders, and cleared company checks.

We charge 5.75% sales tax for Washington DC customers.

CUSTOMER QUALIFICATIONS

BTN Systems markets its systems to small/midsize businesses only and is not permitted to sell to Dell's large corporate accounts; global, government, education, healthcare; or to other distributors.

Buyer may not resell products on auction-type websites such as eBay.

SHIPPING

Most items ship within 1-3 business days after payment. Upgraded shipping is usually available for an extra charge. You will be informed of any additional delays in shipping.

For new customers, we ship to credit card billing and Paypal confirmed addresses only. We do not ship to international customers, or to locations outside the 50 states and District of Columbia.

BTN Systems is not responsible for damage incurred during shipping, although we will help the buyer file a claim with the carrier.

ORDER CANCELLATION AND RETURN POLICY

Customer may cancel an order and receive a full refund of any monies paid up until the item has been shipped.

Unless otherwise stated in the auction terms, all items are guaranteed to be materially as described and not DOA. With the exception of items sold 'as-is', you may return any defective item to BTN Systems for a full refund within 7 business days of receiving the item with prior approval, less any shipping and handling costs.

All returns require an RMA number, which you may be request at support@btnsystems.com. Any non-defective items or items returned without an RMA number will be charged a 20% restocking fee.

In addition to the BTN Systems return policy, many items have all or some of their manufacturer's warranty still remaining; please see the item description for more details. Any manufacturers warranty advertised on an item is guaranteed to be transferable, or customer may return item within 7 business days for a full refund, less any shipping and handling costs.

LIMITATION OF LIABILITY

BTN SYSTEMS DOES NOT ACCEPT ANY LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, LOST PROFITS, LOSS OF BUSINESS, YOUR BREACH OF THIS AGREEMENT OR THE PROVISION OF SERVICES AND SUPPORT. BTN SYSTEMS WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.

DISPUTE RESOLUTION

The parties agree that any claim or dispute relating to this agreement, or any other matters, disputes, or claims between us, shall be subject to non-binding mediation if agreed to by you and us within 30 days of you or us making a request to the other by letter. Any such mediation will be held in the federal judicial district in Washington, DC, and shall be conducted according to the mediation rules of the National Arbitration Forum.

Whether or not mediation is requested by any party, any claim, dispute or controversy between us or arising from or relating to this agreement or the relationships which result from this agreement, including the validity of this arbitration clause or the entire agreement, including any that remain unresolved 120 days after an agreement for mediation, shall be resolved by binding arbitration by the National Arbitration Forum, under the Code of Procedure then in effect. Any award of the arbitrator(s) may be entered as a judgment in any court having jurisdiction. In the event a court having jurisdiction finds any portion of this agreement unenforceable, that portion shall not be effective and the remainder of the agreement shall remain effective. Information may be obtained and claims may be filed at any office of the National Arbitration Forum, at www.adrforum.com, or by mail at P.O. Box 50191, Minneapolis, MN 55405. This agreement shall be governed by and interpreted under the Federal Arbitration Act, 9 U.S.C. Sections 1-16.