// JavaScript Document
/*


	Support functions for the integration with ZenDesk.


	20019741 = RMA Request Dropbox ID
	20020313 = Order Support Request
	20021761 = Order Status Request



*/
function openTicket(id,user_name,user_email,subject,request_text){
	
	if (typeof(Zenbox) !== "undefined") {
      Zenbox.init({
		dropboxID:   id,
        url:         "https://btnsystems.zendesk.com",  
        tabID:       "support",
        tabColor:    "black",
        tabPosition: "Left",
		hide_tab: true,
        requester_name: user_name,
        requester_email: user_email,
        request_subject: subject,
        //request_description: request_text,
        closeText: "Close This Window",
        loadingText: "Preparing Ticket Entry Form"
      });
    }
	
	Zenbox.show(); return false;

}

function openRMATicket(id,user_name,user_email){
	
	var subject = 'RMA Request'
	var request_text = 'I would like to receive an RMA number for the following hardware (include system tags if available):';
	
	openTicket(id,user_name,user_email,subject,request_text);
	
}

function openQuoteTicket(id,user_name,user_email){
	
	var subject = 'New Quote Request'
	var request_text = '';
	
	openTicket(id,user_name,user_email,subject,request_text);
	
}

function openOrderStatusTicket(id,user_name,user_email){
	
	var subject = 'New Order Status Request'
	var request_text = '';
	
	openTicket(id,user_name,user_email,subject,request_text);
	
}